• Contact centres and CRM
• Business Operations
• Digital Enterprise
• Document Management and dematerialization
• Finance and Accounting
• Data Management
• Professional Services

Mediatica S.p.A. has 400 work stations located in 5 Contact Centres organized as Competence Centres with highly specialized human resources and advanced technologies to support operation.

Mediatica provides Business Process Outsourcing by completely focusing on customer-defined operational process management, sharing its goals, procedures and quality standards.

Services are supplied from Mediatica S.p.A. offices and/or from the customers and are based on parameters and indicators -KPI and SLA- defined and measurable, that enable ongoing monitoring, reporting and quality control activities.

Customers can count on skilled staff to manage the entire outsourced project: outbound/inbound consultants, team-leaders, supervisors, coach, trainers, recruiting, business intelligence, data management, service delivery management.